Shipping policy

SHIPPING POLICY

Thank you for shopping with Cunnington Clothing Co.! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

*Please note: Processing time is separate from shipping transit time.*

2. Domestic Shipping Rates & Estimates (United Kingdom)
We offer reliable shipping options across the UK. Shipping charges for your order will be calculated and displayed at checkout. 

* Standard Delivery: Estimates and delivery windows will be displayed dynamically at checkout based on the courier service selected.
* Express Delivery: Available at an additional cost for faster transit, viewable during checkout.

Delivery times are estimates provided by our shipping carriers and are not strictly guaranteed. Delays can occasionally occur due to courier disruptions or peak seasonal volumes.

3. International Shipping
We currently offer international shipping to select destinations. If your country is eligible for delivery, international shipping options and calculated rates will appear at checkout once you enter your delivery address.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cunnington Clothing Co. is not responsible for these charges if they are applied; they are the sole responsibility of the customer.

4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available on the carrier's portal.

If you haven’t received your shipping confirmation email within 5 business days of placing your order, please contact us at support@cunningtonclothing.co.uk with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes
Some courier networks have restrictions regarding delivery to P.O. Boxes. If your address is a P.O. Box, please ensure at checkout that a supported carrier is selected, or provide a physical residential/commercial address to avoid fulfillment delays.

6. Lost, Damaged, or Wrong Items
In accordance with our Terms of Service, risk of loss passes to you once the package is handed over to the carrier. However, we want you to have an excellent experience with our brand. 

If your order arrives damaged or you receive the incorrect items, please email us immediately at support@cunningtonclothing.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our absolute best to work towards a satisfactory solution.

7. Contact Information
For any questions or concerns regarding the delivery of your order, please reach out to us:
* Email: support@cunningtonclothing.co.uk
* Phone: +44 7367 725522